Returns

Returns Department hours

Monday - Friday: 10:00am - 5:00pm EST

888-955-4667

516-593-5466

Please Contact Returns via E-mail When Possible

How To Receive An RMA Number

Please provide the following information to sales@lionsrestaurantsupplies.com in order to

receive a Return Merchandise Authorization, (RMA) number. All return

requests must be submitted via E-mail.

The following information is needed to process your RMA request:

1. Sales Order/Invoice number, or customer PO number from the packing slip

2. The name of the product for return

3. The product part number

4. The product quantity you are returning

5. Reason for return (defective, DOA, non defective)

6. Refund or a replacement?

7. Customer name

8. Customer phone number

9. Customer email address

Please state if the product has been opened or not. No food products or food prep equipment may be returned after use. Some items may not be returnable after washing, regardless of actual history of use.

RMA# Must appear on SHIPPING LABEL.

RMA shipping address:

Lions Restaurant Equipment

225 Merrick Road

Lynbrook, NY 11563

Terms and Conditions of Sale
PRICE: All prices given here are based upon manufacturer's pricing to Lions Restaurant Equipment. ("Lions") and are subject to change without notice. Unless otherwise stated, pricing is F.O.B. at Lions' or its suppliers' facilities, and does not include freight or setup and installation. Prices are exclusive of all taxes now in force or enacted in the future and therefore subject to an increase equal to the amount Lions may be required to collect or pay associated with the sale or delivery of items herein. Modification of this order by the customer after order acceptance by Lions may result in a change in price to reflect material and labor expenses incurred by Lions, in making said modifications.
RETURNS: In order to return any product to Lions, Customer must obtain a Return Merchandise Authorization (RMA) number. RMA numbers will be issued within 30 calendar days from invoice date. The RMA number is valid for 15 calendar days from issue date. Products received by Lions with an expired RMA number will be refused and returned to Customer. NO returns of any type will be accepted without an RMA number. Lions reserves the right to refuse any return which is not 100% complete, in resalable condition (packaging has not been damaged or defaced), and includes original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer. All defective products may be returned to Lions for exchange, repair or replacement, at Lions' discretion, within the stated time period. All opened and/or unopened non-defective returns for credit or exchange are subject to a 20% restocking fee and must be completed within the stated period. All Freight and Insurance charges are non-refundable. Do not mark/write on or damage the item's box/carton/packaging.
WARRANTY: The only applicable warranties will be provided by the manufacturers of the equipment listed herein. Lions will act on the Customer's behalf with the manufacturers to obtain warranty service, if required. If warranty service is required, Lions shall assist in upholding Customer's rights under these warranties, including labor, at the prevailing rate. Lions does not warrant that the operation of any equipment or of any supplies will be uninterrupted or error free. LIONS MAKES NO WARRANTIES REGARDING ITS PRODUCTS OR SERVICES (INCLUDING WITHOUT LIMITATION WARRANTIES AS TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) EITHER EXPRESSED OR IMPLIED. LIONS SPECIFICALLY MAKES NO WARRANTIES AS TO THE SUITABILITY OF THE PRODUCTS OR SERVICES FOR ANY PARTICULAR APPLICATION. CUSTOMER ACKNOWLEDGES THAT IT IS CUSTOMER'S CHOICE OF EQUIPMENT OR SUPPLIES THAT IS AND HAS BEEN THE INSTRUMENTAL FACTOR IN THE SELECTION OF THE PRODUCTS FOR PURPOSES AND USES INTENDED BY THE CUSTOMER. In no event shall Lions be liable for special, incidental or consequential damages in connection with, or arising out of, the furnishing, performance or use of any product or services covered by this agreement. Responsibility and/or liability of Lions shall, in connection with any product or service, be limited in maximum amount to the original purchase price of that product or service. Customer agrees that products and equipment shall be used in manner described by the original manufacturer thereof, otherwise any applicable warranty will become null and void. Any applicable warranty does not cover normal wear and tear and is contingent upon proper storage, installation, use and maintenance in conformance with applicable recommendations of manufacturer.
PAYMENT: Payment shall be made with a deposit at the time of placing the order, with the remainder upon delivery. Payment may be made by Mastercard, Visa, American Express, personal or company check in advance (some checks may take up to 5 business days to clear our bank, Please note:$28 returned check fee will be charged to customer for returned checks) and Money Order. COD is also available on most items, $5.50 COD charge is applicable. COD terms are Money Order or Certified Check only (as of September 1998 UPS no longer will accept cash). Credit Card transactions are charged in two ways: for items being shipped from Lions warehouse, Lynbrook New York, credit cards are charged the day that your items ship; for items being drop shipped from a manufacturer warehouse, credit cards are charged at the time of placing the order with the shipping warehouse. Title passes to the Customer when merchandise is delivered to the Customer (or freight carrier) at Lions' or its suppliers' facilities. If Lions is to install any system at the Customer's site, then title shall pass to the Customer at the time of delivery. Lions reserves the right to make partial shipments. Each shipment shall be a separate transaction and payment shall be made accordingly. If shipments are delayed by Customer for whatever reason, payment shall become due on the originally scheduled shipment date. Customer hereby grants to Lions a security interest in the equipment as security for the performance by customer of all its obligations in this agreement. Customer agrees to pay any and all expenses incurred by Lions associated with the collection of any monies owed to Lions by Customer or Customer's agents. Items refused at "point of delivery" are subject to a $20.00 charge .
DELIVERY: Delivery shall be F.O.B. Lions or its suppliers' facilities, with shipping. All deliveries are SIDEWALK delivery, unless other arrangements are made by customer in writing with Lions. Delivery is not included in listed prices, all items are plus freight unless noted otherwise as part of a promotion or other package. See Types of delivery. No setup or installation is expressed or implied by Lions on the sale of any merchandise. Regardless of whether shipping arrangements are made by Customer or Lions, risk of loss shall pass to Customer upon delivery by Lions or Lions' supplier, to carrier. In the absence of specific written instructions on the face of this document, Lions will select the carrier, but shall not thereby incur any responsibility or liability in connection with shipment, nor shall the carrier be construed to be an agent of Lions. Lions shall not be liable for any damages or penalty for delay in delivery or for failure to give notice of delay when such delay is due to the elements, acts of God, delays in transportation, delays in delivery by Lions' vendors or any other causes beyond the reasonable control of Lions. The scheduled delivery date shall be extended by a period equal to the time lost because of any such delay.
 

TYPES OF DELIVERY:

UPS - All services (Including Hundredweight) are available as per UPS guidelines and requirements for maximum package size and weight. On in stock items, most items ship same day if order is placed before 12 p.m. EST. Other out of stock or non-stock items are shipped the day following their arrival at Lions.

FEDEX - All services are available as per FEDEX guidelines and requirements for maximum package size and weight.

AIRBORNE EXPRESS - All services are available as per AIRBORNE EXPRESS guidelines and requirements for maximum package size and weight.

COMMON CARRIER - Lions will ship larger orders "best way" common carrier. Freight charges will be added to order and customer will be advised of such charges before shipment for confirmation.

UNITED STATES POSTAL SERVICE - When asked, Lions can ship via USPS. We have found better results and tracking abilities with UPS and FEDEX.

DROP SHIPMENTS - Some items that are DROP SHIPPED may be FREIGHT COLLECT to be paid by customer at moment of delivery, non-payment of freight collect does not void sale terms.

FOR LARGE EQUIPMENT - ALL LARGE EQUIPMENT IS SHIPPED COMMON CARRIER. SERVICE IS TRADITIONALLY "TAILGATE" SERVICE, IF "LIFT GATE" SERVICE IS NEEDED IT MUST BE REQUESTED BY CUSTOMER AND MAY AFFECT END DELIVERED PRICE. THIS DELIVERY DOES NOT INCLUDE "INSIDE" DELIVERY, SET-UP OR REMOVAL OF OLD EQUIPMENT.

ACCEPTANCE AND USE: Customer agrees to accept the listed equipment, supplies or services under the terms and conditions of this agreement. Customer further agrees, with respect to equipment and supplies, to accept responsibility for 1) their selection to achieve the Customer's intended results, 2) their use and 3) the results obtained therefrom. Customer also has the responsibility for the selection and use of, and results obtained from, any other equipment, supplies or services used with the equipment and supplies. The terms and conditions of sale contained herein supersede all agreements made and purchase orders submitted to and accepted by Lions. All sales shall be final once accepted by Customer. Lions is under no obligation to refund or exchange merchandise. Lions is entitled to reasonable storage fees for any merchandise left on its premises. Deposits or prepayments made prior to delivery are also non-refundable unless otherwise noted in writing by Lions.

Customers Please Note: There may be some very important matters to consider before placing an order for any equipment.

Electric Voltage - Always supply equipment with the correct voltage specified by manufacturer for that item.

Gas - Please specify and use the correct type of gas. There is "natural gas" and bottled gas (aka "LP" gas or "propane"). The burners in the equipment have been set by the manufacturer for optimum results. Unauthorized or illegal hookups may VOID warranty and cause problems with any fire insurance coverage you may have.

For commercial customers: Please check your local fire code before ordering any "open flame" equipment for the need for a hood or fire suppression system.

Finishes and Options - Many items come in a variety of finishes. Some finishes may be more expensive than others. Therefore any change in finish selection may cause a change in sale price. Some items may require customer to "sign off" on a proof copy of a drawing of the item to be purchased. Deposits on custom items are NONREFUNDABLE and custom items are NONRETURNABLE, so PLEASE, order these items with care.

Size of Equipment - Some larger items may require minimum door or side clearances for physical entry into a building or room or for safety in use in the case of cooking equipment.

Lead Time - Some stock, non-stock or special orders may require a certain amount of lead time before delivery. Lead time may vary item to item. Any ship dates on these items are an estimate to the best of our ability. Lions cannot be held responsible for unforseen delays in delivery due to delay in production by a manufacturer or in delay of shipment by a manufacturer or shipping agent for any reason such as labor strike or raw material shortage. It is the customers responsibility to make sure that items are ordered as to allow for sufficient time for all factors that may delay delivery before the items may be required for actual use by said customer.

All matters pertaining to this agreement shall be governed by the laws of the State of New York.